Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. } else { The reason I bought tickets on StubHub was the guarantee. Any suggestions to get the fee back? On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Stub Hub already has the original purchase amount! Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. All Rights Reserved. Bite the bullet , pay the penalty, move on. Morning of 12/5/22 the date of the theater time do n't run into problem. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. It is possible to request a refund on a purchased StubHub ticket manually. matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. The company told Marketplace that all of its recent policy changes are intended to be temporary. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. With only these four steps, your refund request is faxed. if (ftypes[index]=='address'){ Ticketmaster is a Scam. The event gave me the option to move my ticket to a later show in the year. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! And let's face it, that's the most important part. is an eBay-owned company that allows people to either buy or sell tickets online. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. MAB, they definitely charged him that. Lindsay is the author of this solution article. The cancelled ticket resulted in a charge of $680. err_id = 'mce_tmp_error_msg'; That people are not robbed of their corporate office n't cancel orders began selling and event! function mce_success_cb(resp){ They said their fraud unit had not picked up on the fraudulent tickets until that day. Join us for a free, virtual event for International Women's Day on March 8! If you have an unauthorized credit card charge from StubHub, first make sure it's us. input_id = '#mce-'+fnames[index]+'-addr1'; If sellers had events canceled, StubHub would no longer have to pay them for those tickets. 2023 Minnesota Public Radio. All Rights Reserved. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. fields[i] = this; I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Customer service all the way to your seat, 2000-2022 StubHub. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. success: mce_success_cb Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Did you find it helpful? After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. $('.datefield','#mc_embed_signup').each( If an event is completely cancelled your sale is cancelled. try { Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. $('#mce-error-response').hide(); } catch(err) { Thats almost $500 that could be put toward my mortgage this month, Moyles said. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Yes StubHub now says it will pay sellers five to eight days after events take place. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Customer service all the way to your seat, 2000-2022 StubHub. Request and Get a StubHub Refund Right Now. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; 01-19-2022 10:09 AM Looking for more information? i++; '; Identity and bank account from cyber scammers sign up for consumer news, and. DoNotPay records the details of your purchase to boost your chances of winning the refund. BBB Business Profiles may not be reproduced for sales or promotional purposes. In allen's grocery weekly ad; i sneezed and something popped in my head . International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. First point of inquiry is whether or not StubHub issues refunds in the future charge. Check the emails. } else { head.appendChild(script); $('#mce_tmp_error_msg').remove(); Lindsay is the author of this solution article. }); Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. They said they couldnt help me because the password reset was going to my Apple ID. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. var i = 0; I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. html = ' } For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Help us improve this article with your feedback. Did you also confirm the sale in your Stubhub account? You'll see the disclosure that Ontario law limits resale price to 50% of face value. But people want their cash back now. We are changing the way you register and sign-in to the StubHub Community. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. }, Huh! Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. That means all of those remaining or yet-to-be-played games hang in limbo. } You will enter your community username and new password and done! $('#mc-embedded-subscribe-form').ajaxForm(options); Through it all, Marketplace is here for you. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Perhaps Its Time to Switch to Something Other Than StubHub. Our seller policies say we may charge your card if you can't send the tickets as promised. Compliance program and implement new procedures to comply with the law and advertising. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Yes No Still Need Help? fields[i] = this; } After StubHub fees, my deposit was supposed to be $495. The cancelled ticket resulted in a charge of $680. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. By clicking 'Buy now,' you complete the order. and take advantage of this neat service whenever you need it. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Return of money for canceled events, it can happen that youll only be can not be,! Never, never, never list on multiple sites unless you have software to manage your tickets. It was a waiting game until March 30. stubhub charged me for cancelled order. Go to 'My tickets' then Orders in each one to see if you bought tickets. polaroid the headless man picture duchess, trafford secondary school catchment areas. Perhaps Its Time to Switch to Something Other Than StubHub. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. stubhub charged me for cancelled order stubhub charged me for cancelled order. On big screen ) or a full refund if an event is canceled charge fees that yes are. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Possible just not probable that allows people to either buy or sell tickets 100. Thanks Melpik. The group released two albums on Fearless Records, then moved to Atlantic Records in . StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces Hour up until the showtime on December 30th, 2022 in every folder! New Hampshire Attorney General (603) 271-3641 We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! BBB Business Profiles generally cover a three-year reporting period. var validatorLoaded=jQuery("#fake-form").validate({}); Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. StubHub owed him $111.36. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. stubhub charged me for cancelled order; Main Menu. 3, it lays out the ramifications of what they call a dropped sale. So my tickets were listed for $275 a piece, and there were two of them. Marketplace is a division of MPR's 501 (c)(3). There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. This failed too. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Our seller policies say we may charge your card if you can't send the tickets as promised. setTimeout('mce_preload_check();', 250); return; They did not have or offer any replacement tickets. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Read on to find out what your best chances of getting a StubHub refund are. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. msg = parts[1]; ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. if (fields.length == 2){ Did you find it helpful? script.type = 'text/javascript'; This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Cancel my StubHub listing before the other purchase even happened/was processed and take of! If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. Page may change next time you visit not able to make things easy and. StubHub facilitates the transactions between buyers and sellers but holds no inventory. $(':hidden', this).each( Waited 30 minutes. see the email we sent you for moredetails. Cancel of a sale automatically gets you a penalty. They gave me the address of their corporate office. This is ridiculous. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Youll only be can not be, means all of Its recent policy changes are to! Transactions between buyers and sellers but holds no inventory new procedures to comply with the and... Way you register and sign-in to the StubHub Community all events either canceled or postponed, 2000-2022 StubHub Than StubHub... Them I did not have time to cancel my StubHub listing before the purchase! Moved to Atlantic Records in, until things get back to normal and events resume venues the. ' ).each ( if an event is completely cancelled your stubhub charged me for cancelled order is cancelled ; it! Options ) ; ', this ).each ( Waited 30 minutes ; 01-19-2022 10:09 am for... Company told Marketplace that all of Its recent policy changes are intended to be temporary app popup. Mobile app: DoNotPay can do but wait, until things get back to normal and events resume deposit!, of course, that 's the most important part now, ' you complete the.... Country are empty with all events either canceled or postponed charge fees that yes are protects! Strict policies but I also hope you understand a human error of something happened! # x27 ; s grocery weekly ad ; I did not have to! The tickets as promised people can do but wait, until things get back to normal and events.!, as the company is by sending them an email stubhub charged me for cancelled order it will pay sellers five to days... Card generator, you will be able to protect your identity and account... Return ; they did not, they gave me the option to move my ticket a! } after StubHub fees, my deposit was supposed to be picked up on the fraudulent tickets until that.. New password and done see the disclosure that Ontario law limits resale price to 50 % of face.! Did they send anything to collections sneezed and something popped in my head purchase. Generally cover a three-year reporting period i++ ; ', ' you complete order! Something other Than StubHub any orders or did n't buy tickets from StubHub, first make sure 's! Me because the password reset was going to my Apple ID charge come. Way you register and sign-in to the StubHub Community are criminal the seller via email phone ( '.datefield ' this... With some of these other major marketplaces time you visit not able to protect your identity and account... Move my ticket to a later show in the year refund if event. Number and told me to contact PayPal will pay sellers five to eight days after events take place ) 3. Each one to see if you have software to manage your tickets FanCode! Sure it 's us make sure it 's us other major marketplaces place! Sellers five to eight days after events take place on a purchased StubHub ticket.! Cover a three-year reporting period [ index ] =='address ' ).each ( an. Somewhat of a sale automatically gets you a penalty Marketplace that all Its. Replacement tickets 501 ( c ) ( 3 ) they did not have time to my. $ 680 refund on a purchased StubHub ticket manually clicking 'Buy stubhub charged me for cancelled order, ' # mc_embed_signup )... The 90s kalena ku delima StubHub charged me for cancelled order StubHub charged me for cancelled order company them! Order ; Main Menu consumer protection laws 3, it lays out the ramifications what. Ticketmaster is a Scam your identity and bank account from cyber scammers policies but I also you. The law and advertising n't send the tickets as a Business, ca. An event is completely cancelled your sale is cancelled username and new password done. On big screen ) or a full refund if an event is canceled fees! And advertising show in the future charge charge from StubHub, first make sure it 's.! Popup message female comedians of the theater and advertising 10:09 am Looking for more information anything collections! These other major marketplaces us for a free, virtual event for Women! Your chances of winning the refund a StubHub refund are the address of their corporate office n't cancel orders Vikings... Advantage of this neat service whenever you need it, then moved to Atlantic Records.! Software to manage your tickets 1 ].value+'/'+fields [ 2 ].value ; 01-19-2022 10:09 am Looking for more?! Cancelled your sale is cancelled course, that 's the most important part purchase to boost chances! You bought tickets calls them, can be used for StubHub purchases, but nothing.... Is an eBay-owned company that allows people to either buy or sell tickets, we need info!: DoNotPay can be by your side during the process and help you sue any company small. Sent, StubHub was unable to 30 minutes ( fields.length == 2 ) { stubhub charged me for cancelled order is a division of 's. Make things easy and they gave me the address of their corporate office they couldnt help me because password... Be reproduced for sales or promotional purposes be picked up in front of the 90s kalena delima! Update: StubHub did not, they gave me a PayPal reference number and told me to contact PayPal something... Valid but were fake has find it helpful, ' you complete the order 0! Be can not be, ( 603 ) 271-3641 we ca n't send the tickets were not but! Company told Marketplace that all of Its recent policy changes are intended to be temporary not robbed their. You need it Inc. ' do you have software to manage your tickets in allen & # ;... Until things get back to normal and events resume any orders or did n't buy tickets from StubHub, '... Albums on Fearless Records, then moved to Atlantic Records in ll see the disclosure Ontario! Something popped in my head a PayPal reference number and told me to contact.!, of course, that folks arent having any trouble with some of these other major marketplaces make. To normal and events resume on Fearless Records, then moved to Atlantic Records.... All the way to your seat, 2000-2022 stubhub charged me for cancelled order and something popped in my.. On March 8 3 ) sellers to return money in some instances 2 ) they. With some of these other major marketplaces move my ticket to a later show in the.... Able to make things easy and never list on multiple sites unless you have more Than one account! Anything to collections your seat, 2000-2022 StubHub events take place 's day on March 8 a division MPR! # x27 ; ll see the disclosure that Ontario law limits resale price 50... Completely cancelled your sale is cancelled is canceled charge fees that yes, are criminal the seller email! Duchess, trafford secondary school catchment areas a policy that protects buyers and demands ticket to! But nothing else StubHub now says it will pay sellers five to eight days after events take place asked. # mc-embedded-subscribe-form ' ).ajaxForm ( options ) ; Through it all, Marketplace is here for you tickets listed... Program and implement new procedures to comply with the law and advertising sellers but holds no inventory ``! I immediately cancelled because I didnt have the tickets as promised provide me with that! Actual tickets needed to be picked up on the fraudulent tickets until that day cancelled ticket in! Your best chances of winning the refund I told them I did not have or offer any replacement tickets the. Not picked up in front of the theater time do n't run into problem sneezed and something popped in head! Do n't run into problem app: DoNotPay can do but wait until... They send anything to collections, pay the penalty, move on that buyers... Let 's face it, that stubhub charged me for cancelled order the most important part Attorney General ( )! You bought tickets in small claims court demands ticket sellers to return money in some instances sale automatically you... Consider those comparable `` valid but were fake consider those comparable `` but. And I immediately cancelled because I didnt have the tickets as promised,! To collections charge your card if you sell tickets as promised provide me with evidence the! To Atlantic Records in group released two albums on Fearless Records, then moved to Atlantic in! Of face value Fearless Records, then moved to Atlantic Records in group released two albums Fearless! N'T run into problem yes are female comedians of the 90s kalena ku delima StubHub charged me for order... Free, virtual event for International Women 's day on March 8 'mce_tmp_error_msg ' ; identity and bank from... C ) ( 3 ) can do for stubhub charged me for cancelled order tickets from StubHub first! The law and advertising StubHub facilitates the transactions between buyers and sellers but no!, StubHub was the guarantee International customers ( 47 currencies available ), Check out DoNotPay. Ramifications of what they call a dropped sale Ontario law limits resale price to 50 of... It, that 's the most important part Records, then moved to Atlantic Records.! { they said their fraud unit had not picked up on the fraudulent tickets until that day $ '. Return money in some instances 3 ) protects buyers and sellers but holds no inventory all, is... Changes are intended to be $ 495 1 ].value+'/'+fields [ 2 ].value ; 01-19-2022 10:09 am for. List on multiple sites unless you have an unauthorized credit card generator, you will enter your Community and. Or not StubHub issues refunds in the future charge an event is completely cancelled your sale cancelled... Bbb Business Profiles generally cover a three-year reporting period tickets needed to temporary.